Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Remote Customer Service Representative and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

SUMMARY: The Remote Customer Service Representative will be responsible for responding to customer inquiries regarding our online booking tool. This will be a key position in the company as we build our eCommerce presence from the ground-up and provide the same best-in-class service and execution that we do in all of our venues throughout the country.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:

• Communicate with online booking customers and potential customers via email and phone (and in the future, online chat)
• Help customers navigate our websites and book events online
• Resolve product/service problems by
  • Clarifying the customer's complaint
  • Determining the cause of the problem
  • Selecting and explaining the best solution to solve the problem
  • Expediting correction or adjustment
  • Following up to ensure resolution
• Conduct regular quality assurance reviews of our websites to ensure the accuracy of the online booking tool
• Lucky Strike Entertainment Corporation will provide the Online Customer Service Representative with sales coaching and development which will not only enhance their ability to provide exemplary service and product solutions to our customers through up-selling package add-ons and upgrades, but also enhances the online customer service representative’s career
• Other customer service duties may be assigned as

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma required; 2-4 year college degree preferred
• Minimum of one (1) year customer service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required
• Demonstrate self-motivation, a positive attitude, and have the ability to work well on a team
• Possess strong listening, written and verbal communication skills; receptive to coaching and feedback, and have the desire to meet/exceed goals and solve problems while working in a fast paced environment
• Intermediate computer skills including the ability to navigate multiple windows and online web applications and utilize search tools to find information
• Must be familiar with Microsoft Outlook

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $24.04 per hour plus commission.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits